Skip to main content
The Template Manager lets you manage the structure and content of your notifications.

​
Creating a Template

  1. Click New Template in the top right.
  2. Provide a Template Name (use snake_case, e.g. welcome_email_customer).
  3. Select the Delivery Channel (EMAIL, SMS, WEBHOOK, IN_APP).
  4. Enter the Email Subject (for EMAIL only).
  5. Compose your Message Body.

​
Variable Syntax

Use double curly brackets to define dynamic variables: {{ name }} When dispatching, the data object properties will replace matching variables:
Data Payload
Compiled Output

​
Channel Specifications

  • EMAIL: Requires an Email Subject. Supports HTML markup in the message body.
  • SMS: Subject is ignored. Body should be plain text and kept under 160 characters to prevent carrier segmentation.
  • WEBHOOK: Body is typically a JSON structure containing endpoints and keys.
  • IN_APP: Body contains the persistent content rendered in the customer-facing feed.